Using Artificial Intelligence to Coach Leaders and Employees
"Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems."1
The rapid development of AI will likely continue to augment the context and connection components vital in training and coaching. Therefore, AI is currently developing as an essential coaching tool.
The AI-based coaching tools are primarily self-directed, making them more manageable, accessible, and available for a broader range of employees. Many organizations have moved away from annual performance assessments and provide constant feedback to younger generations entering the workforce instead. Some AI coaching services are connected with feedback systems, allowing them to deliver a combined coaching and feedback service. The way businesses run is changing as a result of AI and technology. Executives, for example, will have to manage a hybrid workforce that includes both people and AI-based services. This new reality can be reflected or supplemented by AI-based coaching to give an additional learning opportunity for users to build appropriate skills and experiences.
Using AI in the interim between coaching sessions is also possible. The mental health field has evidence of the successful use of a 'bot' to supplement human interaction: the 'Woebot' is an automated chatbot based on cognitive-behavioral treatment (CBT) for young adults with depression and anxiety symptoms. Woebot, which is available for free, is marketed to consumers as "coaching" and "self-help." 2
Business Consultants, Inc. (BCon) provides one of the best AI coaching services powered by UMU. It is found that learners practice 300% more when AI is enabled. The reason is that AI offers learners a safe space for unlimited practice with real-time feedback. It's great for sales, customer service, and management skills. BCon's AI coaching and learning system gives feedback on eye contact, body language, and other vital metrics for effective communication on any topic. Ultimately, it helps you drive effective messaging. In addition to communication skills, you can teach the AI your keywords and phrases for structured feedback to ensure consistency.
Learning and Development through Technology
Learning and Development or L&D is one of the fields that organizations depend on for culture and employee development. Technology and AI have also played a significant role in transforming this field.
According to eLeap Survey3:
- More than 80% of organizational decision-makers now prioritize expanding digital learning resources and implementing innovative training methodologies.
- Change is also the order of the day for L&D professionals, with 94 percent stating that Covid-19 will force them to embrace new L&D practices.
1Ed Burns, Tech Target, Accessed 20 August 2021, https://searchenterpriseai.techtarget.com/definition/AI-Artificial-Intelligence
2Executive Coaching Consultancy, March 10 2019, Accessed 20 August 2021, https://executive-coaching.co.uk/ecc-articles/artificial-intelligence-and-coaching-opportunities-and-challenges/
3Graig Paglieri, Forbes, Mar 25, 2021, Accessed 20 August 2021, https://www.forbes.com/sites/forbestechcouncil/2021/03/25/linking-ld-to-digital-transformation/?sh=4f6d07b74666
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