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Why is Emotional Intelligence Valued in the Workplace?

Monday, June 19, 2023
Author: Business Consultants, Inc.

Why is Emotional Intelligence Valued in the Workplace?

Why is emotional intelligence such a sought-after quality in the workplace? Nearly 75% of hiring managers who responded to a poll said they valued an employee's Emotional Intelligence over their IQ.

It is commonly acknowledged that having Emotional Intelligence is a desirable skill that can enhance relationships, management, and problem-solving in the workplace. Researchers also think training and practice can help one improve at this skill.

people with high emotional intelligence

people with low emotional intelligence

It's time to ponder where your emotional intelligence level is. When it comes to today's workforce, you must ensure you're on the high Emotional Intelligence side of the spectrum.

Riddle Me This, Riddle Me That!

Let's have some Fun!

Go through those puzzles and tease your brain!2

  1. I have one letter, but my name is spelled with eight. What am I?
  2. I cannot speak but I tell everything. I am not a tree, but I have leaves. I have hinges but I am neither a door nor a window. Who am I?
  3. I have three wings. At times I have 4 wings but still, I cannot fly. I can rotate but I can't move from one place to another. People always relax in my company. Who am I?
  4. I am a fruit. I am tasty and provide lots of energy. You can also find me on a calendar. Who am I?

How did it go? Was it easy? Did you enjoy it?

Those puzzles provide insight into IQ levels of an individual. If you struggled with some of the answers, then please find them below.

  1. Envelope
  2. Book
  3. Ceiling Fan
  4. Dates

Since we looked at IQ puzzles, let's look into some Emotional Intelligence puzzles and double the fun! 3

1. You are on an airplane that suddenly hits extremely bad turbulence and starts to rock from side to side. What do you do?

  1. Continue reading your book or watching the movie, trying to pay little attention to the turbulence.
  2. Be vigilant to an emergency, carefully monitoring the flight attendants and reading the emergency instructions card.
  3. A little of both A and B
  4. Not sure, I never noticed.

2. You are in a meeting where a colleague takes credit for your work. What do you do?

  1. Immediately and publicly confront the colleague over the ownership of your work.
  2. After the meeting, take the colleague aside and tell her that you would appreciate it if she credits you when speaking about your work in the future.
  3. Nothing. It's not a good idea to embarrass a colleague in public.
  4. After the colleague speaks publicly, thank her for referencing your work and give the group more specific details about your work and what you were trying to accomplish.

3. You are a customer service representative and have just gotten an extremely angry client on the phone. What do you do?

  1. Hang-up. It doesn't pay to take abuse from anyone.
  2. Listen to the client and rephrase what you gather he is feeling.
  3. Explain to the client that he is being unfair, that you are only trying to do your job, and that you would appreciate it if he wouldn't get in the way of this.
  4. Tell the client you understand how frustrating this must be for him, and offer a specific thing you can do to help him get his problem solved.

Did you make your choices? Let's take a look at what the experts say are the ideal answers:

  1. A, B, or C are all right answers
  2. D
  3. D

Don't like how you performed on this? We have good news! Emotional Intelligence can be improved!

 

1Verywell Mind, 11 Dec 2022, Kendra Cherry, Utilizing Emotional Intelligence in the workplace, Accessed 15 Jan 2023, https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713#:~:text=Emotional%20intelligence%20is%20widely%20recognized,improved%20with%20training%20and%20practice. Pyshcology Today, 11 May 2021, Beverly D. Flaxington, The importance of Emotional Intelligence in the Workplace. Accessed 14 Jan 2023, https://www.psychologytoday.com/us/blog/understand-other-people/202105/the-importance-emotional-intelligence-in-the-workplace
2 Accessed 22 Jan 2023 https://www.iqtestexperts.com/more-riddles.php
3Emotional Intelligence Leaders’ Guide, CRM Learning Material

 

For more about this topic, download our latest book " Emotional Intelligence: Your Path to Inner Peace and Self Discovery" for FREE:

E-Book: Emotional Intelligence; Your Path to Inner Peace and Self Discovery