Watch Your Languages!
Wednesday, October 11, 2017
Author: Ethan Schutz
Improving productivity rests on self-understanding and working well with other people. In our attemtps to do this, we often believe that we should speak to each other nicely, respectfully, and politely. Unfortunately, "nicely, respectfully, and politely" is usually code for not saying what we really mean, and the cost of not saying what we really mean can be very great. People often discern, what we really mean even when we try to "be nice", "be respectful", or "be polite". Thus, our attemtps to treat each other well and make things run smoothly often backfire and we disrupt communication, damage relationships, and negatively affect our organizations.
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